Help Improve Our Services

WE are currently undertaking Project Weave, a review of our frontline service so we can:

Make improvements to services based on what our customers tell us they want.
Improve performance and efficiency.
Provide better value for money.

Customers' views are vital and we have devised a survey to help us understand your needs and wishes as a customer. We would be pleased if you would take part by answering the following questions and submitting your answers by clicking on the submit button below.

There are 26 questions in this survey.

Main

*What three things matter most when you make a complaint?
Check at most 3 answers

Being listened to
Dealt with to satisfaction
Dealt with quickly
Somebody takes ownership
Understand the process
We keep in touch about your complaint
Trust and confidence
Staff trained to deal with issue
Understand why it can’t resolved, where this is the case

What have you felt like complaining about but didn’t?

What stopped you from complaining to us?

What could we have done that would have encouraged you to make the complaint?

*Which of these issues would be most important to you when you are looking for a home? (Choose as many as you wish)
Check at least 1 answers

Position on CBL / waiting list
Timescales from registering application to being allocated a property
Timescale from offer to moving in
Standard of property and facilities
Amenities in area
Cost of living in property

Is there anything else you would like to add to this list?

If your home has been modernised,what concerned you the most before the modernisation?

What were the best things about the modernisation works?

If you have had your home modernised what were the negative things about this experience?

*What three things matter most to you when you report anti-social behaviour?
Check at most 3 answers

Tailored to You
You are kept informed
For it to stop
It’s dealt with quickly
To speak to the same person
Confidentiality

Please add any further comments/suggestions in the box below

[Exit and clear survey]

	A note on privacy This survey is anonymous. The record kept of your survey responses does not contain any identifying information about you unless a specific question in the survey has asked for this. If you have responded to a survey that used an identifying token to allow you to access the survey, you can rest assured that the identifying token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate that you have (or haven't) completed this survey. There is no way of matching identification tokens with survey responses in this survey.